FAQ

FAQ

Does this product have a guarantee?

When you buy one of our products, you are automatically protected by the Guarantee, giving you 7 days to test it. And if you're not

If you are satisfied with your investment, you can request a refund via the support e-mail address (zenybuycontact@gmail.com) without any complications.

To find out more about ZenyBuy's guarantee see "Terms of Use" on our website.


Why buy from you?


We are the official sales channel for the products. Only through this website can you guarantee that you will receive original products at home and are protected by our guarantee against defects or dissatisfaction with the products.


Will my purchase be safe?

Yes, our security system is monitored 24 hours a day and certified by Norton Security, and your data is encrypted at 256 bits (the same used by banks). Fraud in your name is impossible because no data is stored in our system.


How do I track my order?

All products are sent with internationally valid tracking codes and you can check all movements directly on our website.


Our suppliers (industries that manufacture the products) ask for an average of 5 working days to send the tracking number.


If you haven't received it after this period, just contact us via e-mail (zenybuycontact@gmail.com).


To check your order, simply go to the following link: https://zenybuy.com/pages/rastrear-meu-pedido

 

Return

You can find all the return rules and steps on the "Exchanges and Returns" page. If you have trouble finding this page, just type "exchanges" into the search.

 

What is the delivery time?

The delivery time for products is 2 to 5 weeks after the date of posting.

We send the tracking code within 7 working days of confirmation of payment to the e-mail address registered with the purchase.

Some products stay in Curitiba for a long time due to the Federal Revenue Service checking all packages entering Brazil and as they are overloaded sometimes this delays deliveries a lot. You have to wait for delivery but don't worry, your item will arrive.

We work with suppliers in Asia. If you place an order for more than one item, you may receive more than one tracking code and postage may take place on different dates.


IMPORTANT INFORMATION:

  • In cases where the Post Office makes 3 delivery attempts and the product is returned to sender, we are not responsible and do not refund.
  • In the event of an incorrect address, an incomplete address, an unknown recipient at the place of delivery, an unknown address, a recipient who has moved or a letter carrier who has not been answered, we cannot be held responsible or

we refund. It is the buyer's responsibility to correctly fill in the delivery details requested by the website in a place available for reception.

  • Products returned to sender for the reasons mentioned above may be sent back to the customer at the buyer's expense.
  • Importing a product, due to the distance, involves carriers, ports, airports, post offices, etc. We have no way of speeding up delivery or telling you the exact date of delivery. We work with International Freight, an economical freight with tracking.
  • Tracking can take time to update due to distance. It is normal for it to take 20 days or more for a new update.
  • The deadline of 4 to 12 weeks is an estimate, so delivery can take place before or after this deadline, with a maximum of 12 weeks..
  • In the event of loss or an object not being found in the postal stream, which will be identified and reported in your tracking code, ZenyBuy' will send you a gift card with the same value as the purchase. The purchase can then be repeated on our website.
  • It is the responsibility of recipients who are awaiting parcels from abroad to access the tracking system on the Post Office website and pay the postage by boleto or credit card in order to have the parcel delivered. The delivery period starts from the date of payment confirmation.

ATTENTION:

  • All deliveries made between November and February will be subject to delivery delays due to the large volume of deliveries made by the Post Office during this end-of-year period.
  • Chinese New Year Celebration: starting on February 11 and ending on February 25, all orders placed in our store during this period will be accepted.

will be delayed by 15 days.

REMEMBER that by making a purchase from our store, you are AGREEING to all the terms of purchase, return or exchange on this site, INCLUDING DELIVERY ESTIMATES AND POSSIBLE DELAYS.


Support

Our support team will reply to you via the following e-mail address: zenybuycontact@gmail.com

You can also send a message directly to this e-mail address on the "Contact Us" page.